Advances in the Asian marketplace
InterComms talks to Richard Tan, Vice President, International Carrier Services, SingTel
Q: What are the discriminators in explaining the success or failure in the market?
Q: Could you differentiate between the requirements of the regional market from those of others – say Europe or the US?
Q: What effect is local regulation/deregulation having on the market?
Q: What are the technological step changes you are anticipating in the future?
One of SingTel International Carrier Services (ICS)’s priorities is keeping abreast of new technologies and anticipating the needs of customers. We must adapt to rapid technological changes, for instance the burgeoning of Wi-Fi/Internet/VoIP advances that would potentially alter the ways of transporting a call to its destination. The business unit is constantly rethinking of ways to harness and capitalise on these dynamic challenges.
Q: What are SingTel’s goals in the wholesale carrier business – what is its strategy to achieve this – what have been the recent steps the company has taken to realise these goals?
As a result of the integration, international carriers now work with one main contact representing both SingTel and Optus. This provides a strong base to negotiate volumes and manage network utilisation effectively across Singapore and Australia.
The integration of ICS has provided access to new partners for both SingTel and Optus. Optus can now leverage the traditional partnerships that SingTel has with other incumbents and SingTel can likewise leverage the challenger partnerships that Optus has with second tier challenger carriers in other countries.
For example SingTel is connected to Bangladesh Telecom, Bharti (India) and Verizon (USA). Optus can utilise these relationships for increased sales, reduced costs and improved quality to these countries. Similarly, Optus is connected to Clear (NZ), IDT (USA calling card operator), COLT and many Pacific Island destinations.
Q: One of your goals is to be an infocomm hub in the Asia-Pacific. Could you outline what you mean for this and what are the factors/variables in achieving this? What international alliances are you making etc?
At SingTel, we leverage on our expertise and experience as one of the early players in the wholesale transit business in Asia. We often strive to be among the pioneering carriers in adopting next generation technology to ensure that we can deliver high voice quality, cost effective wholesale solutions to our customers and partners in Asia and worldwide. It is with this spirit that we are among the first in Asia to implement state-of-the-art softswitch routing technology to achieve routing efficiency and enhanced voice quality.
Q: You have talked about your worldwide presence, could outline what this is and discuss how it aids your business?
The steep growth in mobile penetration around the world has added immensely to total global voice traffic volume. With mobile traffic growth expected to rise consistently over the next few years, SingTel ICS has positioned itself strategically as one of the more competent wholesale provider of mobile traffic delivery over its network in terms of competitive termination rates and high voice quality. SingTel ICS also endeavours to support SingTel’s regional mobile alliance partners in their bid to strengthen their foothold in the mobile 3G environment by providing the partners GPRS Roaming Exchange (GRX) services to help them grow GPRS and 3G services in their respective domestic markets.
Q: In terms of carrier services Singtel lists: Traditional Switch Transfer Services, C7 Roaming Signaling, Transit Services, Telco Calling card solutions and GPRS Roaming Exchange (GRX). Could you outline first how you are refreshing these services with improved services, what additional services you planning to add and what trends for demand for each type of service has the company identified?
SingTel has recently partnered TSI Telecommunication Services Inc. (TSI), a global communications technology company based in the USA, to provide a new international wholesale service, ANSI/ITU Signalling Conversion Service. SingTel is the first carrier in Asia to offer TSI’s conversion service to mobile operators.
This service works by converting mobile roaming signalling messages based on the ANSI (American National Standards Institute) standards used primarily in North America to those based on the ITU (International Telecommunications Union) standards used in other regions, and vice-versa. The conversion is needed to enable mobile operators in North America (operating GSM850/1900 networks), and in other parts of the world (operating GSM900/1800 networks) to offer their customers international roaming on each other’s networks.
All content copyright © Entico Corporation 2004, unless otherwise agreed.