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  Intercomms Issue 18
Issue 18 Articles

Nucleus Connect on StableNet Deployment

InterComms spoke to Ng Pan Yong, from Nucleus Connect, about their experience of Infosim’s StableNet

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Fully automated NG OSS with StableNet® Telco for Nucleus Connect/Singapore

Nucleus Connect is Singapore’s Operating Company for the active infrastructure of the Next Generation Nationwide Broadband Network (Next Gen NBN).

It is a very advanced next generation FTTx network delivering speeds of up to 1Gbps to every home and every business throughout Singapore.

Services and infrastructure monitoring and reporting are handled by the Next Generation OSS StableNet Telco.

StableNet Telco is providing "Zero Touch" automated Performance-, Fault-/Impact-/Root Cause, and E2E Services Management.

The OSS integration is with Order Management, Incident Management/TTS and the Nucleus Web Portal for integrated and secure reporting.

Q: What service management problems were Nucleus Connect facing and how were these effecting your day to day workings?
A: Nucleus Connect is in a unique position where we are the Operating Company (OPCO) which is in between Retail Service Provider (RSP) and the fibre provider (NETCO) in Singapore’s NGNBN infrastructure.

The model demands higher automation to manage cross organization SLAs in this 3-tier model. For example when a fault occurs, our system needs to be able to pin point the root cause to determine whether the problem reside on RSP, OPCO or NETCO.

The regulator has also prescribed B2B interfaces between the 3 organization, pushing us towards a fully automated NOC. We are not there yet, but need to look at day-to-day issues from this perspective.
There is a higher requirement for transparency, where we need to expose our network and service performance metrics to our RSP via our Portal.

Q: Why did you choose StableNet as the ‘go to’ product?
A: As a start up we are in a fortunate situation where we can design our OSS-BSS system architecture from ground up. Rather than falling back to industry legacy, we decided from ‘go’ to have an End-to-End Service Management solution with integrated fault and performance management.

In addition, we wanted to have a product that has inventory build-in, in our opinion this is a cornerstone to achieve true E2E service management.

Operationally, E2E service management also means that there are no different verticals of network and systems. The product needs to cross network and IT boundaries.

Multi-vendor capability and proven deployment is another important criteria.

The StableNet product fits all the key criteria we are looking for. Beyond just the product, the infosim team understands IP and has the strong view about standards, this is important to us.

Q: How did you find working with Infosim to deliver the product into your legacy network?
A: We do not have too much of legacy to start off with. We have an all IP, FTTH network running over MPLS Core with GPON and Active Ethernet Access. There is also some DWDM equipment in the mix.

We took a standards-first approach for network integration, after the initial clarification on the network implementation, the configuration and network discovery was pretty much automated.

There are a couple areas where our equipment vendor implementation is proprietary, StableNet was able to adapt to those.

eTOM Operations Coverage by StableNet

Q: What are the main benefits you have realised in deploying StableNet?
A: Speed of deployment and fairly low implementation efforts will be top of the list. We get most of the fault identification, correlation, impact; performance metrics and network discovery automatically. This is ideal for us as it means we ‘go live’ fast and spend our energy fine-tuning of our operational needs.

There are four integration points for StableNet – Trouble Ticketing, Provisioning System, Portal and enterprise SSO; the integration was executed on target and we are very pleased with that.

Functionality out-of-the box. We are picking up from the system what we want rather than spending effort defining the requirements.

Q: Where do Nucleus Connect see the main problems facing the industry
this year?

A: With the explosion of data, one of the challenges for many operators will be to manage cost pressures while delivering the right quality of experience.

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